Category: Backup

Acronis Ultimate 365 – Microsoft Protection

Why your business needs Microsoft 365 protection

Microsoft 365 is hugely popular in the business community, offering a powerful, cloud-based productivity suite used by millions of organisations worldwide — yet a common and potentially costly misconception is that Microsoft 365 automatically backs up all data and provides complete protection by default. Put simply, Microsoft 365 is not backup.

In reality, this over-reliance on Microsoft’s native settings can leave critical gaps in your security posture, and the platform is not immune to cyber risks.

In 2025 and beyond, we expect those risks to only grow more dangerous.

At first glance, Microsoft 365 appears to deliver strong built-in security, with features such as multi-factor authentication (MFA), anti-phishing, anti-malware, encryption, access management, and endpoint protections included as standard. However, these tools focus primarily on platform security and availability – not full data backup, long-term retention, or rapid recovery from cyber incidents.

Many businesses consider this baseline good enough, but in reality, these native controls form only the foundation of security — not a comprehensive online shield against ransomware, accidental deletion, insider threats, or data loss.

Here’s the low down on Microsoft 365 security and why your business needs more protection.

Why is extra protection for Microsoft 365 important? 

One major reason why businesses need to add extra security layers to their Microsoft 365 suites is the rise of sophisticated threats. 

According to a recent industry overview by Microsoft itself, over half of cyber-incidents investigated by the cloud’s vendor last year were driven by extortion or ransomware.

  •  Attackers increasingly exploit compromised credentials, weak authentication, or misconfigurations to gain admin-level access even when tools like MFA are available. 
  • Once inside, attackers can leverage cloud-native access, shared collaboration tools and storage (like email, file sharing, and collaboration platforms) to move laterally, exfiltrate or encrypt data, and even lock out legitimate users. 

Although Microsoft 365 includes features like versioning and recycle-bin recovery, these are often inadequate for large-scale ransomware or insider-driven destruction and may not provide all the features that allow enterprises to recover fully from a cyberattack. 

User behaviour remains a persistent weak spot 

Recent news reports reveal that over 80% of Microsoft users have had their emails compromised. This could be the entry point for cybercriminals to access your network and do severe financial and reputational damage to your business.

No matter how much built in security a software package offers, the risk of human error is always present – especially when cybercriminals prey on it. 

Phishing emails, unsafe third-party app integrations, forgotten or stale user accounts, and misconfigured permissions can all leave doors wide open. 

  • Many organisations mistakenly assume that all data stored in the cloud is safe while overlooking the shared-responsibility model:
  • While Microsoft secures the infrastructure, you are responsible for properly configuring, managing, and backing up data.
  • In an age where ransomware and data-theft attacks are growing in sophistication and volume, relying solely on default protections is increasingly risky. 

For true resilience, organisations need immutable, air-gapped backup, granular recovery, enhanced monitoring, and incident detection beyond Microsoft’s standard toolkit.

The case for Acronis Ultimate Microsoft 365 protection delivered by Soteria Cloud

While Microsoft 365 delivers a solid baseline of security, modern threats like human error, misconfiguration, phishing, ransomware and insider risks are evolving rapidly. Without additional layers of protection, backup, and proactive governance, businesses remain vulnerable.

For organisations that treat data loss or disruption as unacceptable, and that should be every South African business subject to the POPI Act, investing in supplementary cybersecurity measures is no longer optional. 

To raise your Microsoft 365 security to the highest level, look no further than the Acronis Ultimate M365 Protection package – delivered locally by Soteria cloud. You’ll have access to the best productivity tools matched with the best cyber defences including email backup and encrypted cloud syncing, all powered by Acronis. 

Is your Microsoft 365 really protected?

AWS Outage – Backup

What Businesses Can Learn from the AWS Outage

On 20 October 2025, business processes around the world ground to a halt as Amazon Web Services (AWS) went offline due to a technical error at one of its US data centres.

As companies on several continents scrambled to restore their data and recoup millions of dollars in losses, the cybersecurity community’s focus turned to the vulnerabilities of a world dominated by three major cloud giants and the urgent need for multiple types of backup.

Let’s unpack the recent AWS service failure, find out what it means for data security, and highlight some ways that your business can keep its files safe by not putting all your data in one basket.

AWS Goes Down, Sparking Global Panic

Amazon Web Services, along with Google Cloud and Microsoft Azure, make up the lion’s share of cloud-based storage worldwide. 

When a single technical fault at an AWS data centre caused widespread business impact that took several financial apps such as Robinhood and Vemmo, and popular social meadia apps, including Snapchat and Reddit offline, the power of one glitch to cause digital chaos was on full display.

Despite Amazon having resolved the issue and businesses being back online later the same day, many companies are still counting the financial and reputational cost of the outage, Amazon itself included.

In the week of this major outage, which is certainly not the first of its kind to affect major providers in recent years, cybersecurity providers were reminded that multiple backup methods remain the safest way to ensure comprehensive data security. 

  • While secure cloud storage is generally the gold standard in data backup, the possibility of an outage of the kind that affected AWS recurring in the future is not zero. 
  • As a result, it’s imperative for businesses to not only back up their data automatically in the cloud but also invest in a hard drive backup.

The main lesson from the AWS outage is to always back up your data in the cloud and have a backup for your backup. 

The Case for Hybrid and Hard Drive Backups

Soteria Cloud’s Total Data Protection package allows a precise copy of the contents of your physical drive to be stored securely (including via initial seeding service) and updated on a regular basis.

Customers using this service benefit from expanded peace of mind arising from multiple layers of protection. 

  • On a practical level, if a file fails to back up due to a cloud-syncing error, a copy of the same file stored on your hard drive can still be backed up to the cloud at the next scheduled run. 
  • Having multiple copies of sensitive files enhances the safety of your data, giving you the ability to retrieve it from more than one location in the event of a cyberattack or outage.

While technology may never be perfect, taking a proactive and multi-layered approach to data security can help you keep all your important business data encrypted, accessible, and ready to be retrieved when needed.

To learn more about our Total Data Protection package and how it can keep your data safe, click the button below. One product, zero compromise – all you need to detect, protect and recover

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Aiming for Zero Data Loss – Online Backup

Why Zero Data Loss Recovery Is Becoming Essential

Recent cyber incidents in countries around the world and closer to home are highlighting the devastating impact of data loss with South Africa seen as a soft target.

Well-known local brands targeted by cyberattacks have faced major service outages, financial disruption, and reputational damage after critical systems failed – and the trend shows no signs of letting up. 

These cases show that traditional data backup models can be insufficient in the face of sophisticated cyberattacks, and why organisations are now rethinking their approach to data recovery.

The new protocol sweeping the industry is “zero data loss”. Here’s what it is and how to implement it.

Unpacking Zero Data Loss

The concept of zero data loss goes much further than simply having regular backups. 

  • Zero data loss means being able to restore systems to the exact state they were in before a disruption, with no downtime and no gaps in data. 
  • Traditional daily or even hourly backups leave businesses exposed, because any transactions or updates between cycles are lost. 
  • In a world where ransomware, outages, and human error are constant risks, this margin of loss is no longer acceptable.

To close all possible gaps, zero data loss requires continuous protection. 

This can take the form of real-time replication, journaling, or advanced recovery appliances that capture every change as it happens. 

It also demands immutability, so that backups cannot be altered, and auditability, so that businesses can prove their data integrity to regulators and customers alike. We have featured immutable storage as part of our service offering for several years with excellent results. 

The benefits of Zero Data Loss: hard to overestimate 

It’s no secret: the risk of losing crucial data in the current cybersecurity climate has never been greater.

  • In regulated industries like finance or healthcare, even the smallest data gap can have legal consequences. 
  • This is especially problematic in light of the POPIA regulations which provide for multi-million Rand fines and even criminal prosecution in extreme cases. 

In sectors where customer trust is critical, a brief period of missing or corrupted records can lead to long-term damage. 

In the UK, retail giant Marks & Spencer learned this lesson recently when a massive cybersecurity failure left their business processes frozen for days. The reputational damage arising from the attack is estimated at over £40 million and may linger for months following the incident itself.

The reputational cost of data loss often outweighs the immediate financial hit, making resilience a board-level priority.

Creating a Zero Data Loss Environment 

Building systems that achieve zero data loss is not simple. The infrastructure costs can be significant, and real-time replication introduces technical challenges for companies of every size.

Ensuring consistency across multiple interdependent systems is equally complex. For this reason, achieving zero data loss must be seen as a strategic investment rather than just a technical project.

Fortunately, the multiple layers of cybersecurity technology required to minimise data loss no longer have to be built independently and separately. Comprehensive backup and cybersecurity solutions that allow users to erect a steel dome of data security around their files exist today – and we’re proud to offer a range of them. 

Powered by Acronis Cyber Protect Cloud, our platform delivers for SMBs on backup and rapid restore, disaster recovery-as-a-service, compliance and governance and full cybersecurity integrated with backup.

To learn more about our Total Data Protection package and other solutions that cover all aspects of data security across multiple platforms, click the button below.

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Why Soteria – Online cloud backup

8 Great Reasons to Get Online with Soteria Cloud 

Data loss, cyberthreats, and downtime affect businesses of all sizes in every corner of the globe. Ensuring that your enterprise is protected is a top priority, and we’re here to provide the turnkey solution you need for comprehensive data security powered by Acronis.

At Soteria Cloud, we believe that every company deserves cutting edge protection and performance, regardless of its size or IT budget. Here are eight powerful reasons why getting online with us could be the best business decision you make this week.

1. Advanced Security + EDR

Cyberattacks aren’t just targeting large enterprises anymore. With Acronis advanced security and endpoint detection and response (EDR), your business stays protected from sophisticated threats in real time.

Whether you’re a startup or a mid-sized operation, proactive defense is the protection you can obtain for your sensitive data. 

2. Advanced Management

Managing multiple devices, systems, and users can quickly get overwhelming. We streamline the entire process with centralised controls and real-time data visibility.

This means better performance and fewer headaches, even if your IT department is a streamlined operation run by just one person.

3. Advanced Automation

Backing up your data manually wastes your valuable time and leaves room for human error.

Our automation tools handle routine maintenance, patches, and updates so that you and  your team can focus on what really matters: delighting your customers and growing your business.

4. Advanced Backup

Losing critical data can create a major crisis in your business in an instant. Our backup solutions are secure, scalable, and easy to use, especially in an emergency.

Whether it’s a single file or an entire system, your data is always protected and ready to restore.

5. Advanced Disaster Recovery

Downtime is both expensive and potentially damaging to your reputation. Our disaster recovery solutions help you bounce back fast from hardware failure, ransomware, loadshedding, or natural disasters.

For small businesses, this means  surviving the incident while maintaining customer trust.

6. Advanced Email Security

Email is still the number one entry point for cyber threats. We keep your inboxes safe with smart filters, phishing detection, and encryption so your team can communicate safely in an increasingly risky online ecosystem. 

7. Advanced Data Loss Protection

From internal mistakes to external attacks, data loss can strike at any time. Our DLP tools monitor, control, and secure sensitive data wherever it may be stored: on-site, in the cloud, or on mobile devices.

8. Advanced File Sync and Share

Ready to collaborate across teams, offices, or time zones?

We make secure file access and sharing easy. This means that all your data will  stay in sync and accessible from anywhere, with full control over permissions and privacy.

Conclusion

Getting online with Soteria Cloud isn’t just about technology. It’s about empowering your business to operate securely and efficiently online. 

If you’re ready to future-proof your operations, hit the button below to see the difference advanced cloud solutions like EDR can make.

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MTN Group Reports Ransomware Attack: Customer Data Compromised

MTN Group, Africa’s largest telecommunications provider, has experienced a significant cybersecurity breach in April. The incident, which led to unauthorised access to the personal information of customers in more than one market, is the latest in a series of cyber incidents at major companies across the country. 

Despite the breach, MTN confirmed that its core infrastructure, including network, billing, and financial systems, remained secure and fully operational. Here are the full details of the breach and what businesses can learn from MTN’s response. 

How the Breach Happened 

Though MTN is a household name in SA, the  cyberattack actually resulted in the compromise of customer data beyond our borders, with approximately 5 700 MTN Ghana customers being affected. 

An unknown third party claimed responsibility for the breach and demanded a ransom for the release of the stolen data – a classic MO for cyberattacks of this kind. 

At the time of publishing this update MTN had not disclosed the ransom amount, citing the ongoing investigation, and has also neither confirmed nor denied that paying the ransom is a strategy currently under consideration. 

Did MTN Respond Appropriately?

MTN’s reaction in the hours and days following this attack is a good example of proactive cybersecurity response and the benefits of risk mitigation. 

  • After discovering the breach, MTN activated its cybersecurity response protocols and altered law enforcement agencies such as the South African Police Service (SAPS) and the Hawks. 
  • This is the recommended course of action for any business dealing with a major cyber incident. 
  • The company also notified relevant authorities in affected countries and is in the process of informing impacted customers, adhering to local legal and regulatory requirements. As above, this is the approach favoured by cybersecurity experts: placing customer privacy and data first. 

MTN joins a long list of prominent cybersecurity victims across the country 

This incident is not the first of its kind, nor will it be the last, but it once again highlights the growing threat of ransomware attacks in the telecommunications sector. 

Earlier in 2025, Cell C, confirmed a data breach linked to a ransomware attack by the RansomHouse group. Unlike the anonymous MTN incident, this attack was carried out by a notorious cybercrime network with the intention of adding Cell C to their list of high profile victims. 

The ripple effects of cyberattacks have againbextended beyond telecoms to other essential services, including the travel industry. In May, South African Airways (SAA) suffered a major cyber incident that disrupted access to its website, mobile app, and key operational systems. The breach, which began over a weekend, significantly impacted customer services and internal processes, highlighting the broad-reaching consequences of digital vulnerabilities across sectors.

Whether hackers strike stealthily or make a show of their ability to penetrate digital defences, the increasing frequency of attacks like these underscores the need for robust cybersecurity measures across the industry and the economy as a whole. 

Secure your company data with us 

While MTN’s swift response ensured the protection of its core systems, the breach of customer data raises concerns about data privacy and the evolving cyber threats facing telecom and other industry operators. 

This incident serves as a reminder for companies to continuously assess and strengthen their cybersecurity frameworks to safeguard against future attacks.

To protect your business and clients’ critical data you need an integrated approach to cyber protection. Soteria Cloud offers an advanced backup package with secure managed cloud backup paired with Acronis Cyber Protect for the ultimate in data protection.  

To learn more about our packages and how they can keep your files safe and encrypted in the cloud, click the button below. 

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Cybersecurity Myths | Cybercrime

Cybersecurity Myths Busted: Separating Fact from Fiction in the Digital Age

The cybersecurity industry is a technical field that provides crucial data protection services to companies and households across the country. Like many highly complex services, a number of myths tend to circulate in the cybersecurity field and falling prey to them can be almost as damaging as a cyberattack itself.

In this article, we take a look at some of the misconceptions surrounding data protection, compared to the true reality of things based on the latest data, and suggest alternative approaches to enhance online security.

Cybersecurity Myth 1: An antivirus package is enough

While having updated antivirus software is an important part of cybersecurity defence, it is certainly not enough to repel today’s sophisticated online attacks. 

Social engineering, malware, and other types of unauthorised data access and theft often slip under the radar of antivirus programs, leaving your business exposed to major data loss and reputational damage. What’s more, outdated antivirus software can be a major risk for data breaches. 

Cybersecurity Myth 2: Cyberattacks don’t affect South African businesses

While South Africa faces significant cybersecurity threats, it is a global issue with widespread impact. However, given the huge potential for data loss and reputational damage, South African companies must be hypervigilant when it comes to cybercrime.

If this myth was ever true, it hasn’t been valid for a long time. As South Africa’s connectivity levels increase and are comparable to those of many advanced countries, the frequency of cyberattacks has grown significantly. 

In 2023, a Kaspersky report revealed that South African businesses experienced 300 cyberattacks in a single week, shedding light on the serious domestic cybercrime situation which has yet to improve. 

Cybersecurity Myth 3: Cyber defence is too expensive

If you think cybersecurity is expensive, the cost of not having it can be astronomical. Data
loss and corruption can cost a fortune in downtime, lost productivity, and reputational damage.

When client data is involved, the risk of POPIA Act compliance violations becomes very real. A number of organisations, including the Education Department which was fined R5 million over a Matric results data breach, have learned this the hard way.  

When compared to the potential costs of a cyberattack – ranging into millions of Rands – not to mention the fines incurred for failure to properly protect customer data under the POPIA Act, a monthly cyber defence package like our Total Data Protection offering is exceptionally reasonable.

Realistic solutions: how to keep your data safe

Now that we’ve busted some of the biggest myths about cyber defence, let’s take a look at some simple but powerful ways that your business can protect its data from cybercriminals.

Step 1: Limit access to sensitive files

Setting file permissions so that only users who absolutely need to access sensitive documents can view or edit them limits the potential number of employees that cybercriminals can trick into revealing sensitive data.

Step 2: Invest in professional-grade cyber defences

Secure cloud storage with advanced encryption technology and full customisability should be the benchmarks of any cyber defence system you choose for your business. By shopping around for the best suppliers, you’ll find that you can protect sensitive data without breaking the bank.

Step 3: Train your staff to become cybersecurity warriors

As cybercriminals increasingly target company employees to gain access to networks, every member of your staff needs to join the fight against hackers.

Investing in staff training for cyber risk management, so that your team is able to identify suspicious activity online and report it in time, could make the difference between a failed attempt to access your data and a huge, damaging data leak or cyberattack.

Find the solution that sets your business up for success

Not all solutions are equal, and not all are suitable for every company but there are a few questions you should consider in order to ensure that your security needs are fully met.

In asking the right questions you will be able to develop a cyber security strategy that is right for your business:

  • What regulatory or governance requirements do we need to adhere to?
  • Are we POPIA compliant?
  • What is our risk tolerance?
  • Can we afford the crisis our business would face in the event of a data breach?
  • How would this affect our employees?
  • Are we keeping our staff educated about cyberattacks?
  • Do we need cyber insurance to protect the company?
  • Have we made every effort to safeguard our data with reliable cloud backup and advanced encryption?

Soteria offers a range of affordable and cutting-edge cyber protection packages to meet the needs of any enterprise.

Head over to our services page for a full breakdown of our entire service offering, with rates tailored to suit every business.

Ultimate Cloud Checklist – Online Backup

How to Choose The Best Cloud Backup Provider – The Ultimate Checklist

Most of us would never board an oceangoing vessel without a reliable life jacket, even though the chances of needing it may not be high. But if disaster were to strike, the life jacket would be critical and you’d want it to work effectively the first time – just like your secure cloud storage backup plan.

With cybercriminals lurking like unseen rip currents, businesses around the world are facing an ever growing challenge to their data security yet as these criminals continue their relentless attacks to sink the ship. Considering the huge cost that data loss can cause, it has never been more important to choose the right cloud backup provider to keep your crucial information safe.

To help you choose an effective cloud storage solution that will secure your data, we’ve put together a checklist for business owners and managers. Here are the most important factors to consider when making your decision.

Security & Compliance: Keeping Your Data Safe

It’s not only important to have secure backups but also to check that your provider offers the latest technology to stay a step ahead of cybercriminals. Here are a few things to check when you vet a potential supplier:

  • End-to-End Encryption – Ensure data is encrypted during transfer and storage.
  • Compliance & Certifications – Check for adherence to data protection laws.
  • Multi-Factor Authentication (MFA) – Adds an extra layer of security.
  • Zero-Knowledge Encryption – Only the customer should have access to their data.

You’ll find military-grade encryption technology, secure multi-factor authentication, and immutable storage as standard features in our packages. That’s part of our commitment to keeping your data safe.

Reliability & Performance: Ensuring Consistent Backups

A secure cloud storage system is only as good as its uptime. 

A system that delivers the essential features you need to keep your data safe and is always online will help you rest easy in the knowledge that your data is in the right hands. Here are some features to look out for when it comes to performance:

  • 99.9% Uptime Guarantee – No downtime means no risk of data loss.
  • Automated & Scheduled Backups – Avoid human error by ensuring backups happen automatically.
  • Fast Recovery Speeds – Quick restoration options for minimal disruption.
  • Versioning & Retention Policies – Keep multiple versions of files to prevent accidental deletions.

With an impressive uptime record, regular scheduled backups, and comprehensive disaster recovery features, Soteria’s Total Data Protection solution is ideal for businesses that cannot afford to lose any important information—and that’s every business today.

Storage & Scalability: Growing with Your Needs

A flexible cloud storage solution that grows with your business every year is essential to balance affordable costs with essential protection. A good cloud storage provider will always offer the following:

  • Flexible Storage Plans – A plan that can be scaled as your business grows or changes.
  • Unlimited File Size & Type Support – No restrictions on what you can back up.
  • Redundant Storage Locations – Multiple data centres for added safety.

Our scalable plans with redundant cloud storage for enhanced data protection allow businesses of all sizes to benefit from advanced data protection and increase the total size of the backup as their needs expand.

Customer Support & Service: Help When You Need It

When you’re having trouble with your cloud storage or suspect that a cyber-attack is taking place, there’s no time to waste. 

Customer support is essential for every cloud storage customer, and your provider should offer the following:

  • 24/7 Support Availability – 24/7 expert help when disaster strikes.
  • Multiple Support Channels – Live chat, email, and phone options.
  • Knowledge Base & Resources – Guides, FAQs, and tutorials for self-help.

Soteria’s packages feature 24/7 expert support with extensive self-service resources. Call us or create a customer support ticket to get the help you need.

Get the Ultimate Data Protection 

As you run down this list you might have noticed that our range of essential cloud storage solutions ticks almost every box. Our range of products, including Total Data Protection, offer turnkey solutions for businesses of all sizes that wish to keep their data safe. 

Click the button below to learn more about our flagship Total Data Protection offering.


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Budgeting for Data Protection: Cloud Backup Solutions

Data Protection on a Budget: Cloud Backup Solutions for Small Businesses

Small businesses are being deliberately targeted by cybercriminals, and the damage from a cyberattack of this kind can be devastating.

One in three SMEs in South Africa has fallen victim to a cyberattack, showing that no business is safe.

The reality is small businesses often don’t have an extensive budget to invest in the cybersecurity solutions that large corporations employ.

However, this doesn’t mean they can afford to ignore data protection at any cost – when the cost of a data breach would significantly impact operations, destroy the company reputation – and significantly, could paralyse finances.  

What should your cybersecurity budget consider?

Establishing a budget for data protection is a critical component of any small business plan.

By implementing basic security measures that include employee education and choosing a cost-effective cloud storage solution to suit a limited budget, small businesses can safeguard their critical files without overspending.

Cybersecurity is a substantial arena and there are many areas to be considered when prioritising your data protection plan and budget that should include:

  • A risk assessment
  • Incident response plan
  • Business continuity plan
  • Employee education
  • Identification and management of networking and website vulnerabilities
  • Regular testing
  • Automated backup plan

Combining peace of mind and the assurance that valuable data is protected from cyberattacks and other risks, Total Data Protection is an excellent secure backup solution designed perfectly for small business needs.

How cloud storage offers secure backup on a budget

Secure cloud storage offers several features to make data protection both secure and affordable. When choosing a package, make sure it ticks these boxes:

  • Scalable Plans – Pay for only what you need, with flexible pricing options tailored to small business needs.
  • Automated backup – Ensure data is regularly backed up without manual intervention, saving time and IT costs.
  • Disaster recovery – In the event of a cyberattack or hardware failure, data can be quickly restored, minimising downtime.
  • Local data centers & compliance – Secure storage that complies with regulations, is loadshedding proof, and offers lower costs than international providers.

Real-world benefits for small businesses

Unlike conventional cloud providers such as Google or iCloud which offer basic and reliable services, Soteria goes several steps further and offers granular control over backups, letting businesses select specific files and set custom schedules.

Soteria’s proactive monitoring ensures backups run smoothly, and versioning allows businesses to revert to previous file versions. These are features that iCloud lacks.

With local backup options and encrypted data protection, Soteria Cloud ensures data is secure and recoverable when needed most.

Conclusion: Affordable data protection is within reach

Data protection doesn’t have to be expensive. With Soteria Cloud, small businesses can secure their information without overspending. Protect your data today with a solution that fits your budget.

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Comprehensive Customer Support – Secure Cloud Storage

Secure Cloud Storage: Comprehensive Customer Support at Your Fingertips

When it comes to secure cloud storage, safeguarding your data and ensuring that it’s accessible and at your fingertips 24/7 will always be our top priorities.

In the unfortunate event of a cyberattack or unexpected issue, we’ve got you covered with robust backup solutions and a customer support system that ensures your needs are addressed quickly and efficiently.

At Soteria Cloud, we believe that great customer support is essential for delivering a seamless cloud storage experience. That’s why we’ve made it easy for you to reach out whenever you need assistance. Whether it’s a technical concern or a general query, we’re here to help you every step of the way.

Reliable cloud backup and data protection

Soteria Cloud takes the stress out of backup woes, safeguarding your valuable assets while you focus on growth and innovation. With advanced automation to improve efficiency and advanced security and real-time detection against threats your endpoints are secure against data attacks.

Our complete backup solutions ensure data integrity against loss or corruption and you can rest assured, in the event of a data breach or unexpected problem, that our comprehensive disaster recovery solutions will minimise any downtime to your business.

Backup troubles? Help is just a phone call away

We’ve built our secure cloud storage service to run smoothly and effortlessly, ensuring you experience minimal disruption. Our infrastructure is designed with redundancy in mind, including multiple data centers to protect against power outages and other issues.

Even with these precautions, occasional challenges can arise. Whether it’s a failed backup or unexpected system behavior, our team of dedicated customer support experts is available to resolve any issues and ensure your data remains safe.

  • Proactive Technical Support: Our support team is highly trained to handle all technical inquiries, no matter how complex.
  • Multiple Data Centers: Redundant systems guarantee service reliability, even in unforeseen circumstances.
  • Live Assistance: Our experts are ready to help resolve your concerns quickly from 8AM to 6PM, Monday to Friday.

Explore our knowledge base

Need quick answers? Our Knowledge Base is a comprehensive library of FAQs, tutorials, and troubleshooting guides to help you make the most of your cloud storage service.

Available 24/7 and accessible online, it’s designed to save you time and provide instant solutions.

How to get in touch

If you encounter any issues or have questions about your service, we’ve made connecting with us as simple as possible:

  • Phone Support: Call us at 087 943 2288 for immediate assistance with urgent issues.
  • Live Chat: Reach out via chat for quick responses, often in real-time.
  • Submit a Ticket: Use our online ticketing system for detailed queries or requests.

At Soteria Cloud, your satisfaction is our priority. We’re here to ensure your backups are seamless and your data is always accessible. Reach out to us anytime to get the answers you need.

Data Backup vs. Disaster Recovery – Total Data Security

Backup vs Recovery – Is Data Backup Enough?  

Secure cloud backup and disaster recovery are two vital components of the type of data protection strategy that every business should be using in 2025. While these terms are often used interchangeably, even by managers and CIOs, they refer to distinctly different services with varying recovery timeframes. 

Understanding the difference between backup and disaster recovery is crucial for any business aiming to safeguard its data in the face of increasing cyberattacks.

Knowing the difference 

While having a data backup is an important first step, it may not be sufficient by itself to address the sophistication of modern cyberthreats or even a natural disaster.

Losing critical business data—whether financial records, client information, intellectual property, or operational documents—could result in devastating consequences and costly downtime. This is precisely the risk businesses face when hit by a cyberattack with only a simple backup in place – and this scenario is all too common as the new year’s cybersecurity trends take shape. 

It’s important to understand the difference between having a complete data recovery plan and a backup system that simply stores a copy of your files in the cloud but has no data recoverability plan in place. This type of backup often creates a false sense of security among staff who then neglect basic security practices. Worse still – an untested backup system could take days or weeks to restore only selected data – at considerable cost to your business.

On the other hand, a complete disaster recovery strategy with full disk images will enable you to restore your data in a matter of seconds ensuring that you have access to your data immediately in the event of a cyberattack.

When data backup isn’t enough

For the sake of clarity – picture the scenario: You take delivery of your new car which comes with all the bells and whistles and a spare key which you give to a relative who lives close to your home in Cape Town.

  • If something goes wrong with the car, regardless of where you might be at the time, you have a physical and online owner’s manual that you can refer to in order to fix the problem.
  • Lose your original car key on a business trip in Johannesburg and it’s another problem entirely. Your key is 1400km away and will need to be couriered from Cape Town causing a delay of at least 2 or 3 days, which means downtime for you and your business meetings.

The spare key analogy is akin to the time spent waiting to access selected files stored in a traditional backup and the delay in restoring your IT infrastructure from scratch. A comprehensive disaster recovery plan offers total data protection, allowing your business to be up and running in minutes rather than hours or days.

Next level information recovery: total data protection 

Total data protection with disaster recovery should also include critical employee training in both data management and disaster recovery. Comprehensive data protection goes beyond basic backups by ensuring that a working copy of your most recent business information is securely stored offsite and readily accessible at a moment’s notice. 

Our Total Data Protection solution takes this a step further by offering fully customisable backup and recovery options for specific applications, giving IT managers and network administrators enhanced control and flexibility.

In the event of a cyberattack, data backed up with TDP will be available almost immediately so that your organisation’s crucial information can be accessed and used to restart your IT infrastructure.

Click here to learn more about total data protection and how it can secure your business. 

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