Privacy Policy
Effective Date: 11 July 2025
Soteria Cloud (Pty) Ltd (“Soteria Cloud”, “we”, “our”, or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR), and other applicable data protection laws.
1. Information We Collect
- Contact information (name, email address, phone number, company name)
- Account information (username, billing data, partner/reseller data)
- Usage data (IP address, browser type, referring URLs, pages viewed)
- Technical data via cookies or analytics platforms
- Backup or data protection metrics from integrations with Acronis services
2. How We Use Your Information
- To provide and maintain our services
- To respond to enquiries, support requests, or partner onboarding
- To personalize your experience and improve our offerings
- To communicate updates, marketing, or operational notices
- To comply with legal obligations and internal auditing requirements
3. Sharing of Information
- With trusted technology partners (e.g., Acronis) under strict confidentiality agreements
- With regulators, auditors, or law enforcement, if legally required
- With authorized resellers or service providers acting on our behalf
4. Data Security
Soteria Cloud implements robust security protocols, including encryption, role-based access control, and regular system monitoring. We host data in Tier-III local datacenters (Teraco JHB and CPT) with compliance to industry standards.
5. International Data Transfers
Where applicable, personal data may be transferred to trusted partners outside South Africa. In such cases, we ensure compliance through data processing agreements, standard contractual clauses, and encryption protocols.
6. Your Rights
- Access the personal data we hold about you
- Request corrections or updates
- Object to processing or request deletion of your data
- Withdraw consent at any time
To exercise any of these rights, please contact us at support@soteriacloud.com.
7. Cookies and Tracking
We use cookies and similar technologies to improve user experience and monitor site performance. You can manage your cookie preferences in your browser settings. For more information, refer to our Cookie Policy.
8. Retention of Data
We retain personal data only for as long as required to fulfil the purposes outlined in this policy, unless a longer retention period is required by law or contractual obligation.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party platforms.
10. Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in law, technology, or our service offerings. The latest version will always be available on our website.
11. Contact Us
For any privacy-related enquiries or complaints, please contact our Data Protection Officer:
Data Protection Officer – Soteria Cloud
Email: support@soteriacloud.com
Address: Black River Park, Observatory, Johannesburg / Cape Town, South Africa
© 2025 Soteria Cloud. All rights reserved.
